Description
Following products are categorized as 'Custom Orders':
1. Shaft/Grip product listings with re-stocking status.
2. Clubs with loft/lie, length, grip & other similar adjustments.
'Custom Orders' will require payment first. Our representative will get in touch with you if such a need arises. Please note, as these products are imported, delivery will take up to 4-5 weeks. Our team will continue to keep you updated throughout in such cases.
Following timelines are valid for product in-stock only.
| Mode | Delivery Timeline | Payment Method | |
|---|---|---|---|
| Tier-1 Cities | Tier-2 Cities | ||
| Standard Shipping | 3-4 Days | 6-7 Days | Online / CoD |
| Priority Shipping | 1 day | 3 days | Online Only |
*Priority shipped orders placed on Saturday will only be delivered by Monday. Our courier partners do not service orders on Sundays. Only orders placed before 4PM are eligible for priority shipping. Please check before placing your orders. ClubWorks is not liable for any errors on your part & a refund of the shipping fee will not be applicable in this scenario.
Cancellations, Returns & Exchanges Policy
Cancellations / Returns
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Customers must inform us of incomplete orders within 48 hours of receiving the shipment (via phone, WhatsApp, or email).
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For stock items (accessories, training aids, etc.):
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A 10% re-stocking fee (10% of the order value) will be charged.
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For larger orders with multiple products, a representative will guide you, and a reasonable re-stocking fee will be applied.
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Packing requirement: All returns must be packed securely by the customer to avoid damage. Any damage due to improper packing will be the customer’s responsibility.
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Damaged returns: If the product is found to be damaged due to customer negligence, the return will be rejected and shipped back at the customer’s expense.
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Refunds:
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Processed through the same payment mode as the initial payment.
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For Cash on Delivery (COD) orders, customers must share their bank account details via email to marketing@clubworks.co.in.
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Non-returnable items:
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Pre-Owned products
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Gift vouchers and coupons
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Custom-built orders
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Customer-arranged courier: If you ship the product back using your own courier, ensure delivery within 7 business days to our Bangalore location. Please share the courier invoice with us so that our accounts team can adjust and provide compensation against your refund.
Exchanges
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Customers must inform us of exchange requests within 48 hours of receiving the shipment (via phone, WhatsApp, or email). After this, exchange requests will not be accepted.
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A 10% exchange fee (10% of the order value) will be charged to cover return and re-shipping costs.
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For larger orders with multiple products, a representative will guide you, and a reasonable re-stocking fee may apply.
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Quality inspection: The replacement product will only be dispatched once our Quality Control Team inspects and approves the returned item at our Bangalore location.
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Shipping mode: Customers may request a change in shipping mode at the time of communication with our representative.
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Damaged exchanges: If the product is found to be damaged due to customer negligence, the exchange will be rejected and shipped back at the customer’s expense.
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Packing requirement: All exchange items must be packed securely by the customer to avoid damage. Any damage due to improper packing will be the customer’s responsibility.
- All Refunds will be processed to the original source account or mode of payment. For CoD cases, please share your respective account details via email to marketing@clubworks.co.in.
- Refunds will only be initiated once the returned product is delivered & thoroughly inspected at our Bangalore location.
- Refunds may take upto 3-4 business days for online modes & 7-8 business days for CoD.