Cancellations, Returns & Exchanges

 

Cancellations, Returns & Exchanges Policy

Cancellations / Returns

  • Customers must inform us of incomplete orders within 48 hours of receiving the shipment (via phone, WhatsApp, or email).

  • For stock items (accessories, training aids, etc.):

    • A 10% re-stocking fee (10% of the order value) will be charged.

    • For larger orders with multiple products, a representative will guide you, and a reasonable re-stocking fee will be applied.

  • Packing requirement: All returns must be packed securely by the customer to avoid damage. Any damage due to improper packing will be the customer’s responsibility.

  • Damaged returns: If the product is found to be damaged due to customer negligence, the return will be rejected and shipped back at the customer’s expense.

  • Refunds:

    • Processed through the same payment mode as the initial payment.

    • For Cash on Delivery (COD) orders, customers must share their bank account details via email to marketing@clubworks.co.in.

  • Non-returnable items:

    • Pre-Owned products

    • Gift vouchers and coupons

    • Custom-built orders

  • Customer-arranged courier: If you ship the product back using your own courier, ensure delivery within 7 business days to our Bangalore location. Please share the courier invoice with us so that our accounts team can adjust and provide compensation against your refund.

Exchanges

  • Customers must inform us of exchange requests within 48 hours of receiving the shipment (via phone, WhatsApp, or email). After this, exchange requests will not be accepted.

  • A 10% exchange fee (10% of the order value) will be charged to cover return and re-shipping costs.

  • For larger orders with multiple products, a representative will guide you, and a reasonable re-stocking fee may apply.

  • Quality inspection: The replacement product will only be dispatched once our Quality Control Team inspects and approves the returned item at our Bangalore location.

  • Shipping mode: Customers may request a change in shipping mode at the time of communication with our representative.

  • Damaged exchanges: If the product is found to be damaged due to customer negligence, the exchange will be rejected and shipped back at the customer’s expense.

  • Packing requirement: All exchange items must be packed securely by the customer to avoid damage. Any damage due to improper packing will be the customer’s responsibility.